Contact Us

We are always delighted to hear from our customers, and we would love for you to get in touch.

If you are based outside Canada, and wish to make an enquiry regarding a guarantee claim, aftersales support, or purchasing our products, please contact the retailer where you purchased the item. Alternatively, you can find the Zyliss representative for your country on our International Distributors page.
Please note that consumer rights and guarantees may differ by country.

If you are based in Canada, please refer to the relevant contact details below:

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Canada Online Web Orders

For enquiries relating to orders placed on our website or recent purchases:
📧 support.ca@dkhouseholdbrands.com 
📅 Monday – Thursday: 9:00am – 4:30pm
📅 Friday: 9:00am – 2:00pm

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Canada Guarantee / Aftersales

For enquiries regarding guarantee claims, spare parts, product manuals, product support, materials, care instructions, ingredients and more:
📧 support.ca@dkhouseholdbrands.com 

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Trade Customers – Existing Accounts & New Business

For wholesale enquiries, stockist information, or trade account queries:
📧 support.ca@dkhouseholdbrands.com
📅 Monday – Thursday: 9:00am – 5:00pm
📅 Friday: 9:00am – 3:00pm

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Trade Enquiries – Hospitality (Hotels, Restaurants, Catering)

For business enquiries related to hospitality, catering, and restaurant supply:
📧 support.ca@dkhouseholdbrands.com
📅 Monday – Thursday: 9:00am – 5:00pm
📅 Friday: 9:00am – 3:00pm

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Postal Address

If you would like to write to us, please use the following address:

Zyliss CA
DK Household Brands Canada Ltd.
35 East Beaver Creek Road Unit 6, Richmond Hill
Ontario, Canada L4B 1B3

Please do not return items without prior contact, as we are unable to accept unauthorised returns. Any unauthorised returns may not be eligible for repair, refund, or credit.